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Why would someone pay me to Eat?!
The concept is simple. The success of any business
is built largely upon the quality of its service, as well as meeting the standards set by
the restaurant. A decline in either of these areas directly results in the loss of
customers, their loyalty, and of course revenues.
Therefore it is very important to the success of
these companies that they constantly check the level of service and satisfaction they are
providing to their customers. Furthermore, this monitoring must be done in a very honest
fashion, otherwise the findings will be misleading and/or potentially disastrous.
Would you make a good Restaurant Secret Shopper
?
To help you determine if you would make a good Restaurant Secret
Shopper answer the
following questions:
- Do you consider yourself to be a more
selective diner than the average diner?
- When you dine do you notice how employees
handle themselves when they are not waiting on you?
- When you are served at a restaurant, does
timely service make a difference to you?
- Have you ever said to yourself, "The owner
of this restaurant should know about this."
- Do you write well enough that a person
picking up a report you have prepared can easily understand what
you have written?
- Even if you have been treated badly in a
restaurant in the past, if you are a mystery diner, do you feel
you can prepare a fair mystery dining report?
- Do you consider yourself reliable? In
other words, if you agree to complete a mystery dining assignment
on the twentieth of next month, are you the kind of person who
will make every effort to complete the assignment on time?
- When filling out your forms are you the
kind of person who checks your work, making sure you didn't skip
any questions and making sure forms are filled out completely?
- Do you feel comfortable asking waiters questions about the
If you answered "Yes" to at least six of the above questions, it
is probable that you will be a good mystery diner. If you answered "Yes" to 7 or
8 of the questions, you will probably be an above average mystery diner. And if you
answered "Yes" to all ten questions, it is likely you will be an excellent
secret diner.
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